Bridging the Gap: Exploring the Essential Role of Patient Liaisons in DCC's Culture of Excellence
Tami Foltys
Culture Care Liaison
Alfonso Stephens
Culture Care Liaison
Kimberly Mattison
Culture Care Liaison
DCC’s Culture of Excellence program sets the bar high for providing the highest quality of care. The dedicated patient liaisons are at the heart of this program, whose role is crucial in ensuring professionalism and patient-centered care. These liaisons champion the importance of patient feedback, develop initiatives to boost patient satisfaction, and work hand in hand with the staff to address any grievances or complaints.
Meet Tami Foltys, an esteemed member of the DCC family for over four years. Recently appointed as the Cultural Care Liaison in February 2023, Tami brings a wealth of knowledge from her background in psychology. “Empathy is key,” she asserts. With a genuine desire to understand the DCC patients and empathize with them, Tami believes that forging strong relationships with them can significantly impact their perception of the clinics and their treatments. Going above and beyond for the patients, “If a specific patient wants to see or speak with me, I personally visit them at the clinic.” Tami finds immense gratification in knowing she is making a difference and building trust between herself and the patients she serves.
Another exceptional member of the DCC team is Alfonso Stephens, the patient liaison responsible for out-of-state clinics. With eight years of experience in the healthcare field, Alfonso recognizes the power of acknowledging patient feedback. He prioritizes visiting clinic floors, directly engaging with patients, and listening to their concerns. “Keeping a record of each conversation and following up with patients and others involved is crucial,” Alfonso emphasizes. He stresses the importance of organizational skills and effective time management, enabling patient liaisons to provide the care and attention that patients deserve.
Meet Kimberly Mattison who also serves as a Cultural Care Liaison, bringing over 30 years of healthcare experience to her role. Kimberly has an extensive background in geriatrics, home health, dialysis, and chronic disease management. Passionate about advocating for patients, Kimberly emphasizes the importance of empathy and respect in every interaction. “Every patient’s voice matters,” she says, underscoring her commitment to ensuring that each patient feels heard and supported. She believes that by amplifying patient concerns and sharing them with the medical team, DCC can continually improve the quality of care and build stronger, trust-based relationships. Kimberly serves as a key resource for both patients and staff, fostering a culture of professionalism and patient-centered care.
DCC Culture Care Liaisons understand that trust is the cornerstone of the patient-provider relationship. By actively engaging with patients, addressing their grievances, and collaborating with staff, they create a seamless and empowering patient experience. Spearheading initiatives such as lobby days and consistently promoting patient-centered care, these dedicated individuals contribute to the continuous improvement of DCC’s services and overall patient satisfaction.
To sum up, patient liaisons play a vital role in fostering DCC’s culture of excellence. Professionals like Tami, Alfonso, and Kimberly bridge the wide gap between patients and the healthcare system through their unwavering empathy, active listening, and commitment to addressing patient concerns. Their tireless dedication to professionalism and patient satisfaction reinforces DCC’s commitment to delivering exceptional care and always leading with care.
DCC’s Culture of Excellence program sets the bar high for providing the highest quality of care. The dedicated patient liaisons are at the heart of this program, whose role is crucial in ensuring professionalism and patient-centered care. These liaisons champion the importance of patient feedback, develop initiatives to boost patient satisfaction, and work hand in hand with the staff to address any grievances or complaints.
Tami Foltys
Culture Care Liaison
Meet Tami Foltys, an esteemed member of the DCC family for over four years. Recently appointed as the Cultural Care Liaison in February 2023, Tami brings a wealth of knowledge from her background in psychology. “Empathy is key,” she asserts. With a genuine desire to understand the DCC patients and empathize with them, Tami believes that forging strong relationships with them can significantly impact their perception of the clinics and their treatments. Going above and beyond for the patients, “If a specific patient wants to see or speak with me, I personally visit them at the clinic.” Tami finds immense gratification in knowing she is making a difference and building trust between herself and the patients she serves. nal care and always leading with care.
Alfonso Stephens
Culture Care Liaison
Another exceptional member of the DCC team is Alfonso Stephens, the patient liaison responsible for out-of-state clinics. With eight years of experience in the healthcare field, Alfonso recognizes the power of acknowledging patient feedback. He prioritizes visiting clinic floors, directly engaging with patients, and listening to their concerns. “Keeping a record of each conversation and following up with patients and others involved is crucial,” Alfonso emphasizes. He stresses the importance of organizational skills and effective time management, enabling patient liaisons to provide the care and attention that patients deserve.
Kimberly Mattison
Culture Care Liaison
Meet Kimberly Mattison who also serves as a Cultural Care Liaison, bringing over 30 years of healthcare experience to her role. Kimberly has an extensive background in geriatrics, home health, dialysis, and chronic disease management. Passionate about advocating for patients, Kimberly emphasizes the importance of empathy and respect in every interaction. “Every patient’s voice matters,” she says, underscoring her commitment to ensuring that each patient feels heard and supported. She believes that by amplifying patient concerns and sharing them with the medical team, DCC can continually improve the quality of care and build stronger, trust-based relationships. Kimberly serves as a key resource for both patients and staff, fostering a culture of professionalism and patient-centered care.
DCC Culture Care Liaisons understand that trust is the cornerstone of the patient-provider relationship. By actively engaging with patients, addressing their grievances, and collaborating with staff, they create a seamless and empowering patient experience. Spearheading initiatives such as lobby days and consistently promoting patient-centered care, these dedicated individuals contribute to the continuous improvement of DCC’s services and overall patient satisfaction.
To sum up, patient liaisons play a vital role in fostering DCC’s culture of excellence. Professionals like Tami, Alfonso, and Kimberly bridge the wide gap between patients and the healthcare system through their unwavering empathy, active listening, and commitment to addressing patient concerns. Their tireless dedication to professionalism and patient satisfaction reinforces DCC’s commitment to delivering exceptional care and always leading with care.